Privacy Policy and terms of use

Privacy Policy statement

For us, protecting your privacy and relating your personal information while using our Internet-based services is a major concern. Therefore, we explain below how we handle your personal information.

Responsible body in the sense of the data protection laws, in particular the EU data protection basic regulation (GDPR), is:

ise Individuelle Software und Elektronik GmbH

Osterstraße 15

26122 Oldenburg, Germany

Your Affected Rights

You can always exercise the following rights under the contact details of our data protection officer:

  • Information about your stored data and their processing
  • Correction of incorrect personal data
  • Deletion of your data stored with us
  • Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations
  • Objection to the processing of your data with us and
  • Data portability, if you have consented to the data processing or have signed a contract with us

If you have given us your consent, you can revoke it at any time with effect for the future.

You can always contact the regulator responsible for you with a complaint. Your competent supervisory authority will depend on the state of your domicile, work or alleged violation. A list of the supervisory authorities (for the non-public area) with address can be found under:

Purposes of data processing by the responsible body and third parties

We process your personal data only for the purposes stated in this privacy statement. A transfer of your personal data to third parties for purposes other than those mentioned does not take place. We will only share your personal information with third parties if:

  • You have given your express consent
  • Processing is required to complete a contract with you
  • Processing is required to fulfil a legal obligation

Processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not disclosing your information.

Deletion or blocking of the data

We adhere to the principles of data avoidance and data economy. Therefore, we only store your personal data for as long as is necessary to achieve the purposes mentioned here or as provided for by the various storage periods provided for by law. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be routinely blocked and deleted in accordance with the legal regulations.

Collecting general information when visiting our website

When you access our website, a cookie automatically records information of a general nature. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person.

This information is technically necessary to properly deliver content from web pages requested by you and is mandatory when using the internet. They are processed in particular for the following purposes:

  • Ensure a hassle-free connection to the site
  • Ensuring a smooth use of our website
  • Evaluation of system security and stability as well as
  • For further administrative purposes

The processing of your personal data is based on our legitimate interest for the purposes mentioned above for collecting data. We do not use your information to draw conclusions about you. The recipient of the data is only the responsible body and possibly the processor.

Anonymous information of this kind may be statistically evaluated by us to optimize our website and the underlying technology.

Storage of data on the server

We only collect and use personal data from you to the extent necessary to enable the use of our Internet offer ( and, if necessary, to settle it (usage data). This includes in particular characteristics for your identification and information at the beginning and end as well as the extent (data volume) of the use of our offer. However, user data is never stored without an appropriate configuration by the user. In the case of the server-based functions provided to the user, such as notifications, exactly the data that is displayed to the user is stored. These can be fully and permanently deleted by the user.

User registration

The use of our service (my.ise) requires a registration. The data entered in the course of this registration, which can be found in the registration form (name, address, e-mail address, time zone, if applicable, data on the use of external services), are collected and stored solely for the purpose of using our offer.


Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system and your connection to the Internet.

Cookies cannot be used to start programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our web pages.

In no case will the data collected by us be disclosed to third parties or a link to personal data will be established without your consent.

Of course you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time through the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.


If you have questions of any kind contact us by e-mail or contact form, give us your voluntary consent to contact us. This requires the specification of a valid e-mail address. This serves for the assignment of the request and the subsequent answering of the same. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing your request, personal data will be automatically deleted.

Changes to our privacy policy

We reserve the right to modify this Privacy Policy to always comply with the current legal requirements or to implement changes to our services in the Privacy Policy, e.g. when introducing new services. Your new visit will be subject to the new privacy policy.

Ask the Privacy Officer

If you have questions about privacy, please email us or contact the person responsible for data protection in our organization:

The privacy policy has been built with the Datenschutzerklärungs-Generator der activeMind AG.

Terms of use

These terms of use (“contract”) are understood to be the contract between you and ise Individuelle Software und Elektronik GmbH (hereafter referred to as “”, “my.ise”, “we”, “our” and “us”). This contract governs both your and our rights and duties regarding the use of the my.ise server.

In addition to the contract at hand there is usually another contract effective between you and the manufacturer of the remote access device you use. This second contract may contain promises which extend the rights granted to you by the contract at hand. In the case of “SMART CONNECT KNX Remote Access” used as remote access device the manufacturer is ise Individuelle Software und Elektronik GmbH, Oldenburg. As my.ise we provide our services on behalf of the respective manufacturer. my.ise is not liable for warranted characteristics granted to you by the manufacturer.

In the course of the continual development of our services, we occasionally incorporate additional functions and features. This means that the contract and guidelines must be modified to take these adjustments into account. For this reason, modifications to this contract and these guidelines may be made at any time and then published on our website my.ise, thus taking legal effect. Except for the case described below, all modified conditions take effect 30 days after their initial publication on our website.


Our service is available only to individual persons or companies permitted to conclude legally binding contracts based on valid legislation. For this reason our service is not available to people under 18 years old. We reserve the right to cease provision of our service, change requirements for your use of the service and/or to terminate this contract with you at any time by informing you via e-mail. Termination of the contract will take immediate effect if the reason is important. Otherwise, the termination period is 60 months from the day of notification.

It lies within your responsibility to be able to receive this notification provided that we send it to the e-mail address stored in our database and associated with your account. By the act of sending the notification it is presumed as being delivered.


The services provided include access to the user interface of my.ise and – to the extent technically possible – the access via internet to the remote access devices associated with your user account or approved for your access by other means.

Additional separate conditions may apply to individual areas of my.ise or for special forms of accessing a remote access device. When registering for these areas, or at the first access, users are expressly notified of the conditions applicable for these areas. Those specialised conditions then precede these conditions for use of such services.

We reserve the right to recall parts of our online services and the agreed-upon modules at any time if we are not or no longer authorised to grant user rights pursuant to this contract and if we are not expected to acquire the rights for further use.

Enforcement and delivery channel

Our service is provided via the Internet transport medium. The communication protocols used here is HTTPS (HTTP encrypted via TLS).


We are committed to doing everything possible to ensure the accuracy and reliability of our online services. We will not be held liable by you or third parties in case of errors, interruptions, delays, incorrect data or messages or other malfunctions or their cause(s). We will only be liable for wilful and grossly negligent causes of damage, irrespective of the legal and contractual grounds.

5. Data protection

The protection of your private sphere and, accordingly, your personal data while using our online services is of utmost importance to us. For this reason, we have explained our methods of handling your personal data in our declaration of data protection.

6. Other provisions

6.1. These terms of use and the relationship of the user to us are subject to German law only.

6.2. Should one or more of these terms of use be or become ineffectual, the validity of the remaining conditions will not be affected.

6.3. We reserve the right to modify these terms of use for the future at any time.

1. Edition from 1 October 2014

ise Individuelle Software und Elektronik GmbH
Osterstraße 15
26122 Oldenburg