You need a remote access device to use the remote access. You can purchase the SMART CONNECT KNX Remote Access from specialist electrical trade stores.

The Gira S1 and the Gira DCS-IP gateway are also supported.

The remote access device manufacturer charges for the remote access. The licence for using the remote access is normally included in the price for the device.

No KNX is required for the use of the SMART CONNECT KNX Remote Access.

However, the combination between SMART CONNECT KNX Remote Access and the Remote Access Windows Client supports the KNX protocols particularly well. Some advanced features of SMART CONNECT KNX Remote Access require KNX. However, it will obviously also work without a KNX installation.

No, remote access is secure and easy. You simply connect the remote access device to your Internet router and to the power supply. You can then access your devices from the outside via my.ise using the registration ID printed on it.

No, there is no need to register on our server. You can use your remote access device via Quick Connect without registration using the affixed printed registration ID.

However, we recommend registration on my.ise immediately since it provides additional security and other advantages and functions.

Once you have linked your remote access device to a my.ise account, no-one can access your devices with just the registration ID. However, you can still enable your device for other users and control who may have each particular right.

Yes, because this is the only way to gain remote access which is virtually always functional and does not require complicated configuration.

We take data protection seriously and server operation incurs costs. We would therefore rather not need to operate a server. But the remote access would not exist without a central server.

The server only saves the data which are absolutely essential for providing the service. Besides the data you specified during login and the data visible in the user interface, these include information on the volume and the point in time when the data volume was transferred.

The server does not save any user data.

We operate our server in Germany and comply with the stringent German and European data protection regulations.

This website was launched in 2014 under the name "Secure Device Access". In 2024, it became "my.ise"; however, we have not renamed our servers in order to avoid disruption to our customers. This is why the server address "securedeviceaccess.net" can still be found in some log files, etc.

HTTP access works well with most devices.

It is important that the device’s web server can be addressed using unencrypted HTTP and no other communication channels (via Java, JavaScript or browser plug-ins) can be used to bypass HTTP.

In our experience, there may be limitations to function in rare instances. It is often the case that not all video encodings are supported for web cams, for example. There are also devices that work better or worse depending on the browser used. In such cases, it is worthwhile trying out a different browser.

Quick Connect provides you with access to your remote access device by simply entering the registration ID (available with SMART CONNECT KNX Remote Access devices up to and including firmware version 6).

Quick Connect is activated initially in a brand-new remote access device. Quick Connect is automatically disabled after it is (optionally) linked to a my.ise account. Only registered my.ise users can access it after linking but only if you have explicitly allowed them to. Obviously, you can enable access via Quick Connect again at any time.

No, half of the registration ID is random. Third parties can neither guess them nor find them out through trial and error within a reasonable time period of time. You would be able to guess the six winning lottery numbers correctly 70,000 times before you would guess a registration ID.

However, the registration ID can, of course, be copied or photographed. But this is no longer a problem after the remote access device has been linked to a my.ise account.

You can only import a firmware version that is newer than the current version on the device. Previous versions cannot be imported.

There are two ways to update:

Import firmware automatically online

1. Open the device website.
2. Select “System” in the menu bar and then “Firmware update”. The system determines which firmware version is currently installed. If a new firmware version is available for the device it will be indicated to you.
3. Click on the “Perform update” button.

Import firmware offline

1. Download the current firmware version from www.ise.de.
2. Open the device website.
3. Select “System” in the menu bar and then “Firmware update”.
4. Select the “Choose File” button.
5. Select the desired firmware file in Explorer and confirm your selection by pressing the “Open” button.
6. Click on the “Perform update” button.

• Your SMART CONNECT KNX Remote Access requires at least firmware version 6.1.
• You need to disable Quick Connect for your SMART CONNECT KNX Remote Access on my.ise.
• You require an OpenVPN client (see Why do I need the VPN configuration file and where do I import it?).

Create own network (recommended)

This access type creates its own network between the client and the SMART CONNECT KNX Remote Access and provides additional security. The data volume is less than with the client’s direct participation in the network of the SMART CONNECT KNX Remote Access.

Direct participation in the network of the SMART CONNECT KNX Remote Access

The client will receive its own IP address in the network of the SMART CONNECT KNX Remote Access. The required data volume is higher than when using a private network between the client and the SMART CONNECT KNX Remote Access.

This setting is required for certain application purposes that do not allow any connections using “Create own network” – e.g. if you want to manage your Sonos system using the Sonos Windows app.

Important instructions:

• The automatic IP address assignment must be activated via DHCP in the network of the SMART CONNECT KNX Remote Access.
• An OpenVPN profile with this setting cannot be used with the OpenVPN Connect app for Windows, Android and iOS.

If yes, not only do you access the content in your target network, but you also send all other data such as web page views via the target network. The greater data volume can slow the VPN connection down. This setting is usually required in segmented networks.

If no, then only data exchange with the target network takes place via the VPN connection. Internet traffic passes directly through the router or the mobile network as usual.

You need an OpenVPN client to be able to access your home network via VPN. You use the VPN configuration file to establish the connection between this OpenVPN client and the SMART CONNECT KNX Remote Access.

Download the OpenVPN software here and install it on your PC.

If you intend to use VPN with your smartphone or tablet, install the OpenVPN Connect app for Android or iOS on your mobile device. However, the app only supports the recommended “Create own network” access type.

Once you have installed the OpenVPN client, upload the VPN configuration file there.

1. Go to “Application accesses”.
2. Click on “New application access”.
3. Enter any name which makes it easier to assign and click on “Apply”.
4. Click on the link symbol under “Activation code”.
5. Enter the activation code shown in the remote access configuration in your app.

1. Go to “Links”.
2. You have the option to search for devices in the network or add a link.
3. Give the link a name to add a link.
4. Enter the device URL or IP address at which the device on the remote network can be reached.
5. Click on “Apply”.
6. Click on the required device in the link list.

1. Go to “Forwardings”.
2. Click on “Add forwarding”.
3. Select which notifications should be forwarded. You can select them by priority and/or category. The entries correspond to the fields in the ETS and they need to be written in the same ways as in these fields.
4. Select the forwarding medium and then click on “Apply”.

1. Link IFTTT with my.ise (see How do I link IFTTT with my.ise?).
2. Create a forwarding and select IFTTT as the forwarding media.
3. Create an applet in IFTTT (see How do I create an applet on the IFTTT portal?).

Note that no responsibility is taken for the instructions on configuration within IFTTT. IFTTT is not an ise Individuelle Software und Elektronik GmbH product. We do not guarantee the topicality or accuracy of documentation for third-party products.

1. Log into IFTTT and click on “Explore” in the menu.
2. Enter “Webhooks” in the search bar and select the "Webhooks" tile.
3. Click on the “Connect” button and then on “Settings”.
4. You have now created the IFTTT API key. Copy the last part of the URL (everything after “use/”).
5. Log into my.ise.
6. Click on “Profile” in the menu bar.
7. Add the copied IFTTT API key into the “API key” field in the “External services for notifications” section.
8. Click on “Apply”.

Note that no responsibility is taken for the instructions on configuration within IFTTT. IFTTT is not an ise Individuelle Software und Elektronik GmbH product. We do not guarantee the topicality or accuracy of documentation for third-party products.

1. Log into the IFTTT portal.
2. Click on “Explore” in the menu.
3. Select “Applets” under “Create” in the menu.
4. Click on “Add” next to “If This".
5. Search for the “Webhooks” service and select it.
6. Select the “Receive a web request” trigger.
7. Enter sda_notification into the “Event name” field.
8. Click on “Add” next to “Then That”.
9. Select any service as an action.

The owner can remove all rights from all other users, including other administrators, at any time, but no-one can refuse access to the owner.

The owner is the person who is legally responsible for the use of remote access. This is usually the electrical installer or system integrator during the construction stage.

Ownership is transferred to the installation owner by ownership transfer.

1. If you are the current owner, click on the “Ownership transfer” button under the gear icon next to your user name in “User management”.
2. Enter the new owner's e-mail address and possibly a description and click on “Apply”. Important: The new owner must be a registered user on my.ise!
3. You and the new owner will receive an email with a confirmation link.
4. When you and the new owner have both accepted, you will both receive a corresponding e-mail and ownership is transferred.
5. If one of the requests to accept is not confirmed, ownership is not transferred.

You must have administrator rights to do so, i.e. registered in the role of owner or administrator in “User Management”. Move the cursor over the gear icon behind the user in question and click on “Edit User”.

A user's role refers to the configuration options on my.ise only. Access rights to the network are controlled by the access groups.

It is possible to use access groups to grant access to the KNX installation or the remote network temporarily or permanently, depending on the group.

KNX group objects can be used to activate or deactivate access options for the “Residents” and “Installers” groups separately from one another at any time.

The SMART CONNECT KNX Remote Access communicates with my.ise via a HTTPS connection only. All data are exchanged via this connection in both directions, meaning that no additional configuration is required for the firewall.

If you wish to limit network access to specific domains and ports, we recommend configuring exceptions. The domains and IP addressed listed in the following table may change during certain maintenance work on my.ise! You will be informed about any such work by e-mail.

(Last amended on 05.10.2023)